This self-study course equips you to deal with changing patterns of communication and helps you to prepare and lead meetings and negotiations.
It looks at negotiating skills, will help you identify and use assertive behaviour and help you to manage and resolve conflict.
It consists of a downloadable Concept book in magazine style with 16 articles on all the key principles and theories and a downloadable 60 page Application workbook that gives you techniques to apply in your work.
By the end of this course you will be able to:
Describe models of the
barriers, and skills for verbal
Describe assertive behaviour,
assertive thinking and the tools
Prepare for, participate in and
Describe two approaches to
negotiation and the skills
Identify causes of conflict and
strategies for dealing with
On purchasing the course you will be given access to Elearn's on line learning portal where you will be able to view all the course contents and print off the relevant components