This course will help you get to grips with quality and the issues involved with any organisations operations. It explores the concept of quality from the perspective of the customer and the operational team. It will provide you with a variety of tools to improve your quality and operations as well as assess health safety and environmental issues.
It consists of a downloadable Concept book in magazine style with 16 articles on all the key principles and theories and a downloadable 60 page Application workbook that gives you techniques to apply in your work.
By the end of this course you will be able to:
Develop your understanding of
quality as an organisational,
team and customer concept
Assess health, safety and the
environment as quality issues
Explain and evaluate quality in
the operations management
context
Use a variety of quality tools
and techniques to improve and
control the quality of products,
services and processes
Identify areas for improvement
in your own work processes
and plan your approach for
improving these processes
On purchasing the course you will be given access to Elearn's on line learning portal where you will be able to view all the course contents and print off the relevant components
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