|1 SHIPPING AND RETURN
1.1 You are deemed to place an order with us by ordering via our online checkout
process. As part of our checkout process you will be given the opportunity to
check your order and to correct any errors. We will send you an order acknowledgement,
detailing the products you have ordered.
1,2 Our acceptance of an order takes place when we despatch the order. We will
send you a despatch confirmation by email. When we despatch the order the purchase
contract will be made even if your payment has been processed immediately, unless
we have notified you that we do not accept your order or you have cancelled
1,3 We may refuse to accept an order:
· where goods are not available;
· where we cannot obtain authorisation for your payment;
· if there has been a pricing or product description error; or
· if you do not meet any eligibility criteria set out in our terms and
2.1 All prices include VAT (where applicable) at the current rates. We reserve
the right to express the price exclusive of VAT, but we shall show VAT separately
and include it in the total price.
Where we charge separately for packing, carriage and insurance and other relevant
charges, the appropriate rates are set out in our specified pricing structure
shown elsewhere on this Website.
Our prices are reviewed periodically and the next review will be on 01/06/2007.
3 CANCELLATION AND RETURNS POLICY
3.1 If you wish to cancel your order:
(a) you can notify us by email to firstname.lastname@example.org before we have dispatched
the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us
in accordance with clause 3.2 below.
3.2 You can return goods you have ordered from us for any reason at any time
within 14 days of receipt for a full refund or exchange. The costs of returning
goods to us shall be borne by you.
3.3 Upon receipt of the goods we will give you a full refund of the amount
paid or an exchange credit as required.
3.4 The rights to return the goods to us as referred to in clause 3.2 will
not apply in the following circumstances: -
· in the event that the product has been used
· in the case of software, audio or visual products, where the packaging
has been unsealed (this includes courses ordered and delivered online)
The provisions of this clause 3.4 do not affect your statutory rights.
You are permitted to print and download extracts from this Website for your
own use on the following basis:
no documents or related graphics on this Website are modified in any way;
no graphics on this Website are used separately from accompanying text; and
any of our copyright and trade mark notices and this permission notice appear
in all copies.
Unless otherwise stated, the copyright and other intellectual property rights
in all material on this Website (including without limitation photographs and
graphical images) are owned by us or our licensors. For the purposes of these
terms and conditions, any use of extracts from this Website other than in accordance
with clause 5.1 above for any purpose is prohibited. If you breach any of the
terms in these terms and conditions, your permission to use this Website automatically
terminates and you must immediately destroy any downloaded or printed extracts
from this Website.
Subject to clause 5.1, no part of this Website may be reproduced or stored in
any other website or included in any public or private electronic retrieval
system or service without our prior written permission.
Any rights not expressly granted in these terms are reserved.
While we endeavour to ensure that this Website is normally available 24 hours
a day, we will not be liable if for any reason this Website is unavailable at
any time or for any period.
Access to this Website may be suspended temporarily and without notice in the
case of system failure, maintenance or repair or for reasons beyond our control.
VISITOR MATERIAL AND CONDUCT
Other than personally identifiable information, which is covered under the
transmit or post to this Website will be considered non-confidential and non-proprietary.
We will have no obligations with respect to such material. We and our nominees
will be free to copy, disclose, distribute, incorporate and otherwise use such
material and all data, images, sounds, text and other things embodied therein
for any and all commercial or non-commercial purposes.
You are prohibited from posting or transmitting to or from this Website any
that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic,
abusive, liable to incite racial hatred, discriminatory, menacing, scandalous,
inflammatory, blasphemous, in breach of confidence, in breach of privacy or
which may cause annoyance or inconvenience;
for which you have not obtained all necessary licences and/or approvals;
which constitutes or encourages conduct that would be considered a criminal
offence, give rise to civil liability, or otherwise be contrary to the law of
or infringe the rights of any third party, in the UK or any other country in
the world; or
which is technically harmful (including, without limitation, computer viruses,
logic bombs, Trojan horses, worms, harmful components, corrupted data or other
malicious software or harmful data).
You may not misuse the Website (including, without limitation, by hacking).
We will fully co-operate with any law enforcement authorities or court order
requesting or directing us to disclose the identity or locate anyone posting
any material in breach of clauses 7.2 or 7.3.