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Working Relationships

This self-study course equips you to deal with changing patterns of communication and helps you to prepare and lead meetings and negotiations. It looks at negotiating skills, will help you identify and use assertive behaviour and help you to manage and resolve conflict.

It consists of a downloadable Concept book in magazine style with 16 articles on all the key principles and theories and a downloadable 60 page Application workbook that gives you techniques to apply in your work.

By the end of this course you will be able to:

  • ¬†Describe models of the communication process, barriers, and skills for verbal communications
  • Describe assertive behaviour, assertive thinking and the tools of assertiveness
  • Prepare for, participate in and lead meetings
  • Describe two approaches to negotiation and the skills involved
  • Identify causes of conflict and strategies for dealing with conflict

Team Building and Leading

This course looks at all apsects of teams and how to develop and lead a team effectively. It will help you assess your own leadership style and develop your leadership skills – providing you with ways of ensuring your team is an effective business unit.

The course consists of a downloadable Concept book in magazine style with 16 articles on all the key principles and theories and a downloadable 60 page Application workbook that gives you techniques to apply this in your work.

By the end of this course you will be able to:

  • Identify the range of teams you work with or may be required to work with in the future
  • Analyse the development of team leadership
  • Review your own leadership style and plan how to develop appropriate skills
  • Assess ways in which you can develop a high-performing team
  • Plan methods for improving team working

Results Management

The course looks at motivation and improvement and how to manage for results. It will help you understand how to motivate your staff and look at the link between rewards and results as well as how to handle and use the disciplinary and grievance process. This course helps you balance the needs of individuals and the requirment to achieve results.

It consists of a downloadable Concept book in magazine style with 16 articles on all the key principles and theories and a dowloadable 60 page Application workbook that gives you techniques to apply in your work.

By the end of this course you will be able to:

  • Determine the nature of the managing for results role
  • Assess the impact of internal organisational factors on the way you carry out your responsibilities to achieve results
  • Integrate key thinking on motivation with the task and the organisational setting
  • Interpret areas where gaps between individual expectations of organisational benefits and their perceived reality affect performance
  • Explore the nature of the rewards that individuals expect and link them to the results that are expected of them
  • Analyse situations where your efforts and those of the team are thwarted by disagreements about how best to tackle a job, and by direct attempts to break the agreed organisational procedures and rules
  • Explore new ways of balancing the varying needs of individuals and the team when managing for results

Reputation Management

This course looks at how organisations create manage and maintain their image and reputation. It covers both internal and external marketing, branding and PR and will help you evaluate how effective your organisations is at ethical corporate governance as well as practial ways of dealing with a crisis where reputation is at risk.

This self study course consists of a downloadable Concept book in magazine style with 16 articles on all the key principles and theories and a dowloadable 60 page Application workbook that gives you techniques to apply in your work.

By the end of this course you will be able to:

  • Assess the effectiveness of your organisation in creating and maintaining an appropriate image at corporate and business levels
  • Identify what is being done and what needs to be done to maintain an effective image for both the organisation and the products and services that the enterprise depends on for growth and survival
  • Evaluate the value of techniques used in managing external and internal public relations
  • Assess how effective your organisation is at providing corporate governance and dealing with crisis situations where reputations may be at risk